by Christopher West | Jun 20 2026 | AI Consulting
Service Businesses Have a Lot to Gain If you run a service-based business — a trade, a consultancy, a professional practice, a creative agency, or any business where you deliver services rather than physical products — AI automation may offer more opportunity than you...
by Christopher West | Jun 20 2026 | AI Consulting
Everyone’s Using AI. Not Everyone’s Using It Well. There’s enormous pressure on business owners right now to “get into AI.” Attend any business event, read any trade publication, or scroll through LinkedIn for five minutes and...
by Christopher West | Jun 20 2026 | AI Consulting
Your Team Is Already Using AI. Do You Have a Policy? Here’s a reality check for business owners: if you haven’t introduced AI tools to your team, there’s a good chance some of them are already using them anyway — through their personal ChatGPT...
by Christopher West | Jun 20 2026 | AI Consulting
Customer Service Is One of AI’s Most Promising — and Dangerous — Applications Of all the areas where AI is being adopted by small businesses, customer service might be the one with the highest potential upside and the highest potential downside. Done well, AI...
by Christopher West | Jun 20 2026 | AI Consulting
Lead Generation Has Always Been the Hard Part Getting new clients through the door — or into your inbox — is the challenge every business owner faces, no matter how good they are at what they actually do. AI is changing how businesses approach this problem, opening up...
